In today’s highly-competitive global business environment, every employee’s experience counts. Yet, many organizations fail to tap into the insight of the workforce at the edges of the enterprise—the very employees who are often closest to the action.
Who knows more about what customers like and dislike, the financial condition of a key supplier, or the regulatory environment in an important market than the people interacting with them each day? Yet, these employees’ insights are rarely captured and communicated in real time.
While the information involving internal sales and customer demand, and external geopolitical and macroeconomic conditions, may eventually reach senior management, “eventually” won’t cut it when the pace of business is blistering.
Finish the article on Forbes.com.